2. FAQ


  • Can I reserve a family (chartered) bath?

    Family baths are not reserved.
    Please use from an open bath.
  • Is there a parking lot?

    Private parking lot for guests staying is prepared free of charge next to the hotel.
    We may ask you to leave the key and move it to anContinue reading
  • Are there rooms with a bath?

    There is no room with a bath.
    There are three family baths available 24 hours a day on the first floor of the basement.
  • Can I connect to the Internet?

    Wi-Fi is available in guest rooms and common areas.
  • Do you have an elevator?

    Only the stairs. The building is a three storey building from basement 1st floor to 2nd floor.
    The number of stairs is 20 steps from thContinue reading
  • Can I use a credit card?

    It is available for use.
    ※We ask that payment of 10,000 yen or less be made in cash.
  • Can I bring in food and drinks?

    【What to Bring During a Meal 2,000 JPY/Book】
    Please refrain from bringing items to restaurants other than children's retort baby food and miContinue reading
  • Will you keep my luggage after check out?

    Of course before check-in, we will keep your luggage even after check-out.Luggage storage service is available at the gas station nearContinue reading
  • Is parking available before check-in?

    Available from 14:00.
    Please use the Kurokawa Onsen shared parking lot (free of charge) before check-in.
  • Can I choose dinner time?

    Upon arrival, we will consult with you in two patterns, starting at PM6: 00 and starting at PM6: 30. Please understand that if you check in Continue reading
  • Is there a shuttle?

    We do not provide pick-up service.
  • Can I speed up my check-in?

    I'm sorry.We can not accept check-in earlier than usual due to circumstances.Please do not be afraid to understand.Check-in time is froContinue reading
  • Can I extend the checkout time?

    Is possible.※Depending on the reservation situation of the day it may not be possible to accept an extension of checkout.
    60 minutes eContinue reading
  • Can I stay with children?

    Of course you can stay.We would be pleased if you could choose our hotel for your memories of your family trip.
  • Can you sleep with your child?

    Children under 6 years old can sleep together.
    A fee of 2160 yen will be charged as a facility fee.
  • Are allergies or pregnant meals available?

    Yes, certainly.If there are ingredients that you cannot eat due to your constitution, please feel free to contact us as we will change it.

    Continue reading
  • Do you have a laundromat?

    There is no preparation at the hotel.
    It is located in 6 minutes ~ 7 minutes by car.
    Because we will guide you at the front desk when uContinue reading
  • Can I order massage?

    We arrange for massage until 10 pm.
    40 minutes course... 4 thousand yen
    60 minutes course... 6 thousand yen
    90 minutes course... 9 thoContinue reading
  • Can I arrange a beauty salon?

    Advance reservation is required.We also accept reservations on the day.
    Full body course... 90 minutes 10,000 yen
    Face course... 60 miContinue reading
  • Is there a vending machine for drinks and cigarettes?

    Yes, both are on the premises.
    Cigarette vending machines require taspo, but taspo is available for rent at the front desk.
  • Is there a room to stay with pets?

    I'm sorry.We do not offer rooms that can be used with pets.
  • Is it a hot spring that will enter even during pregnancy?

    A lot of pregnant women are taking a bath in the past, but I have not heard of the story that there was inconvenience until now.SpringContinue reading
  • How many people can enter the banquet hall?

    We have set up a large hall that can accommodate up to 26 people.
  • Is there a place to close money nearby?

    Kurokawa Onsen is a simple post office in Kurokawa Onsen, there is no ATM.
    The nearest ATM is in a convenience store about 15 minutes by carContinue reading
  • Do you have a refrigerator?

    All rooms are available free of charge.Only a few glasses are included in it.You can use it freely.
  • Is there a toilet in the room?

    All rooms have western style toilet.The toilet is a washlet.
  • What are the points of caution when visiting in winter?

    There is a possibility of snow accumulating from late December.Please load tire chain loading or wearing a studless tire.
    A hotel, Yumotoso
    Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.


Reservation reception time: 8: 00-21: 00(Irregular holiday)