2. FAQ


  • About reservation change and cancellation until August 29, 2018

    Along with reservation system change, reservation change and cancellation up to August 29 are accepted by telephone or e-mail.
    TEL: 0967-44Continue reading
  • Can I come by car to the front of the inn?

    Although you can visit by car, it is a one-way street at some dates.(Saturday, Sunday, holiday, only the afternoon before the holiday Continue reading
  • What are the points of caution when visiting in winter?

    There is a possibility of snow accumulating from late December.Please load tire chain loading or wearing a studless tire.
    A hotel, Yumotoso
    Continue reading
  • Is there a parking lot?

    Private parking lot for guests staying is prepared free of charge next to the hotel.
    Since we keep your key, we appreciate your understandinContinue reading
  • Is there a shuttle?

    Kurokawa will pick you up free of charge to Kurokawa bus stop (about 8 minutes on foot).
    Please make a reservation at the remarks coluContinue reading
  • Can I speed up my check-in?

    I'm sorry.We can not accept check-in earlier than usual due to circumstances.Please do not be afraid to understand.Check-in time is froContinue reading
  • Can I extend the checkout time?

    Is possible.※Depending on the reservation situation of the day it may not be possible to accept an extension of checkout.
    60 minutes eContinue reading
  • Are there rooms with a bath?

    There is no room with a bath.
    There are three family baths available 24 hours a day on the first floor of the basement.
  • Can I connect to the Internet?

    Some are possible.Although it is difficult to connect in the room, you can use wi-fi free of charge in the second floor lobby.
  • Is there a toilet in the room?

    All rooms have western style toilet.The toilet is a washlet.
  • Do you have a refrigerator?

    All rooms are available free of charge.Only a few glasses are included in it.You can use it freely.
  • Is it a hot spring that will enter even during pregnancy?

    A lot of pregnant women are taking a bath in the past, but I have not heard of the story that there was inconvenience until now.SpringContinue reading
  • Can I stay with children?

    Of course you can stay.We would be pleased if you could choose our hotel for your memories of your family trip.
  • Can you sleep with your child?

    Children under 6 years old can sleep together.
    A fee of 2160 yen will be charged as a facility fee.
  • Are allergies or pregnant meals available?

    Is possible.If there is food that can not be eaten on the constitution, please feel free to inquire as we will propose changes.

    KuroContinue reading
  • Do you have an elevator?

    There is no elevator.The building is a three storey building from basement 1st floor to 2nd floor.
    The number of stairs is 20 steps froContinue reading
  • Is there a vending machine for drinks and cigarettes?

    Both are in the facility.Cigarette vending machines are of the type that does not require Taspo.
  • Do you have a laundromat?

    There is no preparation at the hotel.
    It is located in 6 minutes ~ 7 minutes by car.
    Because we will guide you at the front desk when uContinue reading
  • Can I order massage?

    We arrange for massage until 10 pm.
    40 minutes course... 4 thousand yen
    60 minutes course... 6 thousand yen
    90 minutes course... 9 thoContinue reading
  • Can I arrange a beauty salon?

    Advance reservation is required.We also accept reservations on the day.
    Full body course... 90 minutes 10,000 yen
    Face course... 60 miContinue reading
  • How many people can enter the banquet hall?

    We have set up a large hall that can accommodate up to 26 people.
  • Is there a room to stay with pets?

    I'm sorry.We do not offer rooms that can be used with pets.
  • Can I use a credit card?

    You can use the local card payment only with reservations with your own HP.
    Other reservations from the site will be payment in cash or onliContinue reading
  • Is there a place to close money nearby?

    Kurokawa Onsen is a simple post office in Kurokawa Onsen, there is no ATM.
    The nearest ATM is in a convenience store about 15 minutes by carContinue reading
  • Will you keep my luggage after check out?

    Of course before check-in, we will keep your luggage even after check-out.Luggage storage service is available at the gas station nearContinue reading
  • Can I bring in food and drinks?

    Children's Retort Other than items such as baby food and milk, we do not accept bringing in a banquet hall or a restaurant. You can bring itContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.


Reservation reception time: 8: 00-21: 00(Irregular holiday)